To All California-based Subscribers and Enrollees:
Members of vision service plans are entitled to receive annual notification of their vision service plans’ complaint process and timely access to care. As a result, the enclosed notice contains information regarding the VSP complaint system, access to care, and the methods by which VSP members can communicate their comments to VSP.
VSP is dedicated to continually providing exceptional service to their members. By listening to the needs of their customers—whether they have complaints or compliments—VSP can deliver the kind of personalized care and service expected for themselves.
Please provide this information to your members or employees who have vision care through VSP. Thank you for your attention to this important matter.