CoPower is here to help.
Frequently Asked Questions
1. Is there Open Enrollment?
Your company may qualify for Delta Dental Open Enrollment. Only companies with pre-tax Sec. 125 or POP plans qualify. If your plan is 100% employer-paid, it does not qualify for Open Enrollment. Open Enrollment only applies to CoPower SELECT dental plans. There is NO Open Enrollment for Delta Dental Choice plans and CoPower ONE plans. If you have questions about your group’s eligibility for Open Enrollment, please email firstname.lastname@example.org or call 888-920-2322.
2. Do I need an ID card?
For Delta Dental and VSP non-HMO plans, members do not need ID cards to obtain their benefits. The member simply needs to tell their provider that they have Delta Dental of California or VSP and give their name and Social Security Number. The provider will then call Delta Dental directly to verify benefits at 888-335-8227 or VSP at 800-877-7195.
Members may also register at www.deltadentalins.com to view their coverage, check on claims, or print an ID card if they feel one is necessary. Members may view their benefits for VSP (Vision Service Plan) at www.vsp.com .
For Delta Dental and VSP HMO plans, an ID card will be sent to the member’s home address. They may register at www.deltadentalins.com to view their coverage. They can also call 800-422-4234 to verify their benefits or change providers.
If you have any further questions, please contact your Group Service Representative.
3. Where do groups send completed application and/or termination forms?
Due to the time sensitive nature of these documents, forms and applications should be faxed immediately to 650-348-1149, or scanned and emailed securely to email@example.com.
4. Where can I find more information on our group’s invoices?
The Invoice Information page will most likely have an answer for your question.
5. When are payments due and when is a late fee applied?
Payments are due on the first day of the month of coverage. There is a $20 late fee if the payment is not received by the 5th of the covered month or if the balance due is not paid in full.
CoPower Customer Service Team
|Veronica Padilla||Groups #, A-E||Ext. 1805|
|Joe Pineda||Groups F-L||Ext. 8021|
|Mary Anne Cable-Baltero||Groups M-R||Ext. 8021|
|Wendy Baylo||Groups S-Z||Ext. 1804|
|Valerie Henderson||CoPower Senior Administrator & Carrier Liaison||Ext. 1755|
For additional information, please download our printer-friendly Printable Contact List.
CoPower Broker and Sales Support
|Lynnette Jang||BOR & Commission Inquiries||Ext. 8021|
|Pratibha Patel||Senior Business Development Manager (NorCal)||Ext. 1717|
|Mark Oleary||Senior Sales Manager (SoCal)||Ext. 1797|
|Fatima Valles||Operations Manager||Ext. 1719|
|Stephanie Sotto||Operations Supervisor||Ext. 1738|