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Frequently Asked Questions

1. Is there Open Enrollment?

Your company may qualify for Delta Dental Open Enrollment. Only companies with pre-tax Sec. 125 or POP plans qualify. If your plan is 100% employer-paid, it does not qualify for Open Enrollment. Open Enrollment only applies to CoPower SELECT dental plans. There is NO Open Enrollment for Delta Dental Choice plans and CoPower ONE plans. If you have questions about your group’s eligibility for Open Enrollment, please email requests@copower.com or call 888-920-2322.

2. Do I need an ID card?

For Delta Dental and VSP non-HMO plans, members do not need ID cards to obtain their benefits. The member simply needs to tell their provider that they have Delta Dental of California or VSP and give their name and Social Security Number. The provider will then call Delta Dental directly to verify benefits at 888-335-8227 or VSP at 800-877-7195.

Members may also register at www.deltadentalins.com to view their coverage, check on claims, or print an ID card if they feel one is necessary. Members may view their benefits for VSP (Vision Service Plan) at www.vsp.com .

For Delta Dental and VSP HMO plans, an ID card will be sent to the member’s home address. They may register at www.deltadentalins.com to view their coverage. They can also call 800-422-4234 to verify their benefits or change providers.

If you have any further questions, please contact your Group Service Representative.

3. Where do groups send completed application and/or termination forms?

Due to the time sensitive nature of these documents, forms and applications should be faxed immediately to 650-348-1149, or scanned and emailed securely to requests@copower.com.

4. Where can I find more information on our group’s invoices?

The Invoice Information page will most likely have an answer for your question.

5. When are payments due and when is a late fee applied?

Payments are due on the first day of the month of coverage. There is a $20 late fee if the payment is not received by the 5th of the covered month or if the balance due is not paid in full.

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Educational Resources

Plan Information
Glossary of Terms
Invoice Information
Videos

Contact Us

Telephone: 888.920.2322
Fax: 650.348.1149


CoPower Customer Service Team

Veronica Padilla Groups #, A-E Ext. 1801
Joe Pineda Groups F-L Ext. 1802
Mary Anne Cable-Baltero Groups M-R Ext. 1803
Wendy Baylo Groups S-Z Ext. 1804

For additional information, please download our printer-friendly Printable Contact List.

CoPower Broker and Sales Support

Lynnette Jang BOR & Commission Inquiries Ext. 8021
Mark Oleary Senior Sales Manager Ext. 1797

CoPower Operations

Fatima Valles Operations Manager Ext. 1719
Stephanie Sotto Operations Supervisor Ext. 1738